We believe that our fees are fair and competitive. Our commitment to our patients is to provide for them the very best and most cost effective health care.
You will need to pay your co-pay at the time of service, and to notify the office of any special insurance requirements such as a change in primary or secondary insurances or pre-certification authorization. All patients, including long-time patients, must present a valid and current insurance card at the time of visit. We will not file your insurance (to include secondary insurance) without a copy of your card on file; our billing dept will not accept your insurance information over the phone if you forget your card at the time of your visit. All patients are asked to pay at the time of the visit unless other arrangements have been made through our Billing Department in advance of your appointment. Other arrangements (such as establishing a payment plan) can be made with our billing department depending upon special circumstances. For your convenience, you may pay by cash, check, VISA, MasterCard, or Discover. We do not accept American Express at this time.
We participate in all major insurance plans, including Aetna PPO, Alliance, Blue Cross and Blue Shield, Key Care, Key Advantage, Tricare Standard, CIGNA, Optima, Mailhandlers, United Healthcare, Healthkeepers, and Sentara Healthplans, among others. New Medicare patients and new Medicaid patients are being accepted at this time. We do not accept Aetna HMO.
Please remember that we are only a third party to the agreement made between you and your insurance carrier. Therefore, payment of the bill remains your responsibility. We will expect you to pay in full any deductibles, coinsurance, cost shares, or any other balance not paid for by your insurance company. If a hardship develops, we will negotiate a payment plan to fit your situation. Feel free to call our business staff with any questions at 757-327-1010.
Statements are mailed monthly. Any error in the statement should be immediately brought to the attention of our office. If your account becomes over 120 days past due and no payment has been received during that time, your account will be referred to a local collections agency. You will not be able to schedule appointments with our physicians while your account is in collections.
Your medical records, your account with us, and your medical condition are kept strictly confidential. By law we cannot release any medical information about you without your written consent, except in cases of a Court Ordered Subpoena. It is office policy not to notify patients when records are provided to the Courts through the Subpoena process. You can request a copy of your records by completing a Record Request Form, which can be obtained at our Front Desk. Your records will be available for pick up within 72 hours. We do not fax records.